Mainline Menswear Ltd. > About Us - The Staff and Company

About Mainline Menswear

Established in 2004 the Mainline Menswear website started from our stores in Scarborough, North Yorkshire and at present offers you one of the largest and most comprehensive ranges of men's designer clothing online. Offering fashions and trends to suit men of all ages we strive towards catering for every man and every budget. To help us do this we have a range of key areas of the business that all come together seamlessly to bring you one of the best online shopping experiences around (so we're told by our customers!)

Excellent Customer Service.

We are VERY proud of our customer services here at Mainline Menswear, and feel very confident that it is the excellence of our service that sets us apart from our competition. Our friendly, knowledgeable and efficient team ensure that the responsiveness to your telephone calls, emails, instant messenger enquiries and questions across our social media platforms remain an absolute priority on a daily basis.

Whether you contact us via telephone, via email, via our instant online live chat system, Facebook or Twitter we truly raise the bar of great customer service, answering all enquiries individually while striving to answer every question in as much detail as possible to give you all of the information you need to enjoy your shopping experience with us.

We are more than happy to answer all enquiries about product, delivery and payment methods - our team are also more than happy to help you with any sizing concerns as every sizing query is individually measured for you by our experienced advisors. We also answer all manner of questions about colour, fabric, washing instructions, seasonal trends or anything that helps you make a quick and easy decision about your potential purchase.

Robust, Reliable Fulfilment.

At Mainline Menswear we know that getting your order right and delivered to you on time and as fast as possible, is fundamental to the continued success of our business - and the difference between a very happy and an unhappy customer.

With this focus on fulfilment in mind, our systems have been built to provide our picking and packing teams with the simplest of tools and all the information they need to smoothly and easily locate your ordered products. Our barcode based stock control technologies allow every product to be scanned through our automated systems eliminating user error while verifying your order as it is packed.

Our caring and hardworking staff will ensure that your order is packed with complete respect and care so that your parcel arrives on your doorstep exactly how we want it to get to you - with your designer goods in perfect condition.

In the event that your goods are unsuitable, the incorrect size or an unwanted gift our simple 10 day exchanges and refunds policy is in place to effectively deal with your returns ensuring that, no matter what your request, we deal with your order the very same day we receive it, even posting exchanges back out to you free of charge on our standard UK next day delivery service.

Quality and Attention to Detail.

Equally important - and before we put any item live on the website - are the systems in place to photograph, catalogue and describe in detail every single product that enters our warehouse.

Every item that our buying team bring into the Mainline Menswear range needs to be properly displayed online to give our visitors the best view of the product and help you decide which items to purchase.

This process involves photographing each and every product from a multitude of angles in our studio areas which are furnished with state of art lighting rigs, cameras, diffusers, computer software and other inventory that assists our excellent photography team in producing the high quality and detailed images you can see online.

We treat every process in displaying product, fulfilling your order and customer aftercare from start to finish with equal importance and respect. We know that every part of the process is an invaluable aspect of the continued growth and success of Mainline Menswear and we hope that you enjoy our online shopping experience each and every time you shop with us.

Don't just take our word for it - read our customers comments on our Testimonials page!