Christmas Exchange And Returns Policy

Written by Bronwen | 27/11/2019

Here at Mainline Menswear, we want to make sure you have enough time to plan your Christmas presents but then get a chance to return them if things don’t quite go to plan. As a result, we have decided to EXTEND our exchange/returns policy for Christmas to make things easy for you.

A neatly wrapped gift with black ribbon and green wrapping paper.

Our 14 Day Returns Policy will start on Christmas Day (25/12/2019) rather than from the date of purchase, this means that you have until Tuesday 7th January 2020* for us to receive back any items purchased as Christmas Gifts.

* Please be advised we will not accept any return that falls under our Christmas Returns Policy after this date.

We require the goods to be in the same condition you received them in, unworn and with the original tags still attached. Please do not worry if the packaging the items came in is ripped; you can parcel them up in different outer packaging to return them. We also allow for items to have been tried on but not worn.

Please note that we advise that ALL returned goods should be sent using the Royal Mail Tracked Returns link on the exchange/returns page. If not, please ensure to use recorded delivery and add the relevant insurance to cover yourselves against non-delivery by your chosen courier.

For any queries regarding our returns procedure, please check out our FAQ page here. If you cannot find the answer you require, please do not hesitate to contact our customer service team.


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