Exchanges & Returns
OUR EXCHANGE & RETURNS POLICY
Please see below for details of our returns policy - and please remember not to remove any labels/barcodes or tags attached to the items or dispose of packaging until you are sure you are keeping the garment.
Any item(s) can be returned for an exchange, if it qualifies under the following terms:
- The item(s) must be unworn and in unsoiled condition, complete with all attached labels/tags/barcodes, the original packaging and the invoice enclosed from the original order.
- All items will be checked on receipt by our QC department. Additional exceptions to the Returns Policy are: Face Masks, Underwear, Earrings, Foam & Spray Cleaners & items sent back with a defined, strong odour such as strong cooking smells, cigarette smoke etc.
- Please note that we advise that ALL returned goods should be sent using the Royal Mail Tracked Returns link on the exchange/returns page. If not, please ensure to use recorded delivery and add the relevant insurance to cover yourselves against non-delivery by your chosen courier.
Returning Via Royal Mail Tracked
Take your parcel to your local Post Office:
- Easily print a label at home or at your local Post Office.
- Online tracking on all parcels.
- One price, £3.99 (no upfront cost).
- Allow 2 – 3 days for parcel to reach us.
It couldn’t be easier to return products to us for an exchange or refund. Simply click on the questions below to find any answers to your return queries. If you can’t find the answer you require feel free to contact customer services for further help.
Frequently Asked Questions…
How long do I have to exchange/return an item?
Is there a charge to make a return?
Are there any products you do not accept back?
How do I request an exchange?
How do I request a refund?
What do I do if there is a price difference for my exchange?
How long will my exchange/refund take?
Do you charge a delivery fee on exchange orders?
How do I return the goods to you?
How do I return the goods to you if I have no access to a printer?
The item I wish to return is faulty, is the returns process different?